OEVR screens the injured worker, the insurer must then provide vocational rehabilitation, and you bill against an approved Individual Written Rehabilitation Program under 452 CMR 4.00 — with the DIA Trust Fund standing behind the cases where the insurer does not.
The system. The insurer must provide vocational rehabilitation after OEVR screening; plans are IWRPs, with Trust Fund backup.
Where the rules are written. 452 CMR 4.00.
The paperwork with its own name. IWRP — Individual Written Rehabilitation Program.
Configured for Massachusetts during onboarding — see it with your caseload. Your rates, your forms, your payers and your folder names are set up in your first week, included in every plan. What is on this page is what we would configure; we have not claimed a single Massachusetts customer anywhere on it.
An approved plan is an authorization, and an authorization is a budget somebody has to watch.
Every one of those rows is typed once, as it happens. The daily log writes itself as you go, the weekly narrative log builds in your own Word template, the claim form or invoice fills with the right units and the right payer block, and the receivable exists the moment the bill leaves. The whole chain →
Massachusetts gates the work behind an approved Individual Written Rehabilitation Program. Everything you do belongs to a plan, and everything you bill has to be inside one.
So the plan lives on the file as an authorization, the work is filed against it as you enter it, and what remains is visible on the grid instead of being reconstructed at invoice time. When the DIA Trust Fund is the payer instead of the insurer, that is a property of the file too — not something you remember while typing the bill.
The DIA publishes its certified provider list, which is how insurers find you. What happens after they find you is your paperwork’s problem.
The insurer pays, and the DIA Trust Fund backs the cases where nobody else will. Two payers with two very different rhythms, on one caseload.
One check, many claimants. Whichever of these names is on the envelope, the check covers a dozen files at once. You record it once, tick the bills it pays, and anything short is flagged with the exact gap and the original form attached, ready to rebill. How that screen works.
Payer fax numbers and billing addresses go stale faster than any page can keep up, so we publish them only where we keep them current — today that is Ohio’s nine MCOs. Your Massachusetts payers, their submission addresses and their quirks get set up during onboarding, from your own files.
Outbound links to the Department of Industrial Accidents (DIA) — Office of Education and Vocational Rehabilitation (OEVR). We do not mirror agency documents — the agency’s copy is the one that counts.
Every fact above is transcribed from the Department of Industrial Accidents (DIA) — Office of Education and Vocational Rehabilitation (OEVR) or the statute named, dated July 2026, and reviewed when the agency republishes. Where we have not verified something we say so rather than filling the gap.
Found something out of date? Tell us and we will fix it the same week: 1-877-843-1717 or admin@onservice.us.
Fifteen minutes, Massachusetts’s codes on screen, with a caseload that looks like yours. Or start the trial and poke around on your own — no card, no contract.
There is a phone number and a person answers it: 1-877-843-1717.
We are not going to tell you, because we have not confirmed the current OEVR rate exhibits. Ask the DIA. Everything else on this page is sourced and dated; a rate we cannot cite is a rate we will not print.
Yes. The plan is the authorization on the file, work is filed against it as you enter it, and what remains is on screen rather than in your head.
The payer is a property of the file, so Trust Fund work and insurer work never end up on the same bill and each has its own receivable and aging clock.
No. Onboarding configures your invoice, your folders, your naming and your payers in the first week; it is included in every plan.
No. The database is on your computer and the documents are in your folders. Our server holds your licence.
Fifteen minutes, your state’s codes on screen — or start the trial and poke around on your own.