Privacy Policy
The short version: your clients' claim data lives on your computer and never reaches us. Here is precisely what we do hold, and how we treat it.
1. What we collect
Account and license data: your name and email address, your plan and license status, and invoices and payment status (card processing is handled by our payment processor — card numbers never touch our servers). Your practice details, as you enter them in Settings: when a copy is activated it sends us the owner name, business name, street address, city, state and ZIP, up to two phone numbers and up to two email addresses, so that support and licensing are about a real practice rather than a serial number. Device records: the computer’s own name, a salted hardware fingerprint, the app version, which edition of the build it is, and last-seen times for each computer you activate, so licensing works and you can manage your own installs. License events: activations, refreshes, and sign-ins, kept as an audit log. Lead-form details: if you book a demo, start a trial, or contact us through this site, the information you choose to submit — name, email, phone, company, and anything you tell us about your workflow. Server logs: standard web-server records (IP address, timestamp, requested page) generated when you visit the site.
2. What never reaches us
Your clients' and claimants' information — names, claim numbers, notes, documents, billing amounts, accounts receivable — is stored in a local database on your own computer and is never transmitted to us. This is an architectural property of the software, not just a policy promise: our servers have no endpoint that accepts claim data. Your claim data is always yours to view and export, and nothing we do touches it.
3. How we use what we hold
To operate your license, to keep your software supported and updated as payers, forms, and state rules change, to bill you, and to reply to you the way you asked us to. Lead-form details are used only to reply to you and, if you become a customer, to configure the software to your templates, folders, payers and state codes during onboarding. We do not sell or rent your information, and we do not use it for third-party advertising.
4. Who else touches it
Our payment processor (billing), our hosting provider, and our email provider — each only for its function. No analytics beacons follow you around the web from this site.
5. Retention and deletion
Account, license, and lead records are kept while your account or inquiry is active and for a reasonable period afterward for legal and accounting purposes. Email admin@onservice.us to request deletion of your account or lead details. Your local software data lives on your computer and is unaffected by anything we do on our end.
6. Contact
OnService, Inc. (Ohio) · admin@onservice.us. We will update this page as our work grows (and the "last updated" badge above when we do).
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