Arizona workers’ comp case management billing —
the ICA Special Fund, and everything else.
Arizona’s vocational services run through an Industrial Commission Special Fund program rather than a private billing market. CopperPoint, the privatized former state fund, and the national carriers pay for the case management that does happen every week.
The facts, before the pitch.
How billing works in Arizona
- Who you bill
- The carrier or TPA.
- What you send
- CMS-1500 or invoice.
- The channel
- Direct.
- Fee basis
- No published rate we have verified. Ask the Industrial Commission of Arizona (ICA) before anyone quotes you one — including us.
- The clock
- Not a deadline we have verified for Arizona. Ask the Industrial Commission of Arizona (ICA), and read the payer’s own contract, before you rely on a date.
The system. Vocational services run through an ICA Special Fund program; nurse case management is the private market.
Nurse case managers in Arizona are supported today. Invoice-based case-management billing needs no state-specific setup — it works here now. Private vocational rehabilitation in Arizona is a different story, told plainly further down, and there is a Arizona voc-rehab list you can join.
Your week, in Arizona’s documents.
A state-run vocational program, a privatized fund, and a field caseload spread across a very large map.
- 7:30 a.m.Early calls before the heat and the drive.Logged as they end, with claim numbers attached from the file.
- 10:35 a.m.Appointment attended in the next county. Wait time, then 88 miles.Itemized as they happen, priced as you type.
- 2:05 p.m.Monthly reports for two carriers.Both out of the weekly logs it already wrote.
- 4:30 p.m.Invoices out, receivables aging from today.And a Tuesday follow-up list that writes itself.
Every one of those rows is typed once, as it happens. The daily log writes itself as you go, the weekly narrative log builds in your own Word template, a CMS-1500 fills with the right units and the right payer block where a payer wants one — and where your state bills on its own form or an invoice, the dated, timed, priced lines that go on it come off the grid, and the receivable is tracked from the moment the bill leaves. The whole chain →
The Special Fund program is not a billing market.
Arizona’s vocational services sit inside an Industrial Commission Special Fund program. That is a real service for injured workers and it is not a private practice you can bill into, which is why this page leads with case management instead.
CopperPoint, the privatized former state fund, is the biggest local name; the national carriers and TPAs are the rest.
Who pays you in Arizona.
CopperPoint, the privatized former state fund, plus the national carriers and TPAs. Referrals come from adjusters and the invoice is how they judge you between calls.
Arizona payers
- CopperPoint (privatized former state fund)
- Private carriers
National carriers you will meet
- Travelers
- The Hartford
- AmTrust
- Zurich
- Chubb
- Berkshire Hathaway
- Liberty Mutual
- AF Group / Accident Fund
- Old Republic
- Great American
TPAs that send the referrals
- Sedgwick
- Gallagher Bassett
- ESIS
- Helmsman
- Broadspire
- CorVel
- TRISTAR
- CCMSI
- Athens Administrators
One check, many claimants. Whichever of these names is on the envelope, the check covers a dozen files at once. You record it once, tick the bills it pays, and anything short is flagged with the exact gap and the original form attached, ready to rebill. How that screen works.
Billing addresses and submission preferences go stale faster than any page can keep up, so we publish them only where we keep them current — today that is Ohio’s nine MCOs. Your Arizona payers and their submission preferences get set up during onboarding, from your own files.
Case files, adjusters, mileage, receivables.
Nurse case management billing works in Arizona today: the activity grid, the priced lines your invoice is built from, mileage and wait time as their own lines, and aging by payer.
The activity grid
Field visit, telephonic call, wait time at the appointment, the miles there and back — logged once, with the claim number, the adjuster and the referral source attached as you type.
The log behind the bill
A weekly narrative log per case file, dated and grouped, reproducing your own Word template — and where a payer wants a CMS-1500 the software fills one. It does not write an invoice document today: the dated, timed, priced lines that go on yours come off the grid.
Aging by payer
CopperPoint (privatized former state fund), the carriers and the TPAs, each with billed, paid and still-owed, and an aging list that names who is sitting on your money.
It is the same week an Ohio vocational rehabilitation case manager works, in different nouns: case files instead of claimants, adjusters instead of MCO coordinators, billable hours and mileage instead of W-codes. Thirty-odd billable touches a day either way, and the same four documents behind every one of them. The nurse case manager page has the whole workflow.
Where the rules actually live.
Ask the Industrial Commission of Arizona (ICA) for
- the rules that govern rehabilitation billing in Arizona
We have not published a verified link set for Arizona yet, and we would rather send you nowhere than somewhere out of date. If you have the current documents, send them over — admin@onservice.us.
How we keep this page honest
Every fact above is transcribed from the Industrial Commission of Arizona (ICA) or the statute named, dated July 2026, and reviewed when the agency republishes. Where we have not verified something we say so rather than filling the gap.
Found something out of date? Tell us and we will fix it the same week: (302) 202-3172 or admin@onservice.us.
See an Arizona case-management caseload run itself.
Fifteen minutes, a case-management caseload on screen, and an honest answer about what Arizona voc rehab would need. Or join the Arizona voc-rehab list and we will write to you when there is something real to show.
There is a phone number and a person answers it: (302) 202-3172.
States that work like Arizona
Questions, answered.
Can I bill vocational rehabilitation to an Arizona carrier?
Vocational services here run through an Industrial Commission Special Fund program rather than a private billing market. Nurse case management is what bills weekly, and it is what this page is about.
What portal does the ICA use?
We have not confirmed the current name and will not guess at it. Ask the Industrial Commission of Arizona.
Does the software handle long-distance field work?
Mileage, travel time and wait time are separate itemized lines at your own rates, entered as they happen rather than estimated later.
Is there an Arizona rate we should know?
Not one we have verified, so none is printed here.
Where does my client data live?
On your computer, in your own folders.
See your own week run itself.
We load your state’s codes before the call, so you are looking at a caseload like yours inside the first two minutes — not a slide deck.