ARIZONA BILLING FACTS · NURSE CASE MANAGERS SUPPORTED TODAY

Arizona workers’ comp case management billing —
the ICA Special Fund, and everything else.

Arizona’s vocational services run through an Industrial Commission Special Fund program rather than a private billing market. CopperPoint, the privatized former state fund, and the national carriers pay for the case management that does happen every week.

No card. No contract. Your data stays on your computer.
Industrial Commission of Arizona (ICA)

The facts, before the pitch.

How billing works in Arizona

Who you bill
The carrier or TPA.
What you send
CMS-1500 or invoice.
The channel
Direct.
Fee basis
No published rate we have verified. Ask the Industrial Commission of Arizona (ICA) before anyone quotes you one — including us.
The clock
Not a deadline we have verified for Arizona. Ask the Industrial Commission of Arizona (ICA), and read the payer’s own contract, before you rely on a date.

The system. Vocational services run through an ICA Special Fund program; nurse case management is the private market.

Nurse case managers in Arizona are supported today. Invoice-based case-management billing needs no state pack — it works here now. Private vocational rehabilitation in Arizona is a different story, told plainly further down, and there is a Arizona voc-rehab list you can join.

Your week

Your week, in Arizona’s documents.

A state-run vocational program, a privatized fund, and a field caseload spread across a very large map.

  • 7:30 a.m.
    Early calls before the heat and the drive.Logged as they end, with claim numbers attached from the file.
  • 10:35 a.m.
    Appointment attended in the next county. Wait time, then 88 miles.Itemised as they happen, priced as you type.
  • 2:05 p.m.
    Monthly reports for two carriers.Both from the same entries, in your own templates.
  • 4:30 p.m.
    Invoices out, receivables aging from today.And a Tuesday follow-up list that writes itself.
The receivables screen: ten bills, one payer check covering four claimants, one short-pay flagged, $674.07 still owed.
One check, four claimants, one short-pay caught at $16.14, $674.07 still owed. Invented names, real workflow — and the same screen whether you invoice a TPA in Arizona or an MCO in Ohio.

Every one of those rows is typed once, as it happens. The daily log writes itself as you go, the weekly narrative log builds in your own Word template, the invoice fills with the right units and the right payer block, and the receivable exists the moment the bill leaves. The whole chain →

What Arizona funds

The Special Fund program is not a billing market.

Arizona’s vocational services sit inside an Industrial Commission Special Fund program. That is a real service for injured workers and it is not a private practice you can bill into, which is why this page leads with case management instead.

CopperPoint, the privatized former state fund, is the biggest local name; the national carriers and TPAs are the rest.

The payer directory

Who pays you in Arizona.

CopperPoint, the privatized former state fund, plus the national carriers and TPAs. Referrals come from adjusters and the invoice is how they judge you between calls.

Arizona payers

  • CopperPoint (privatized former state fund)
  • Private carriers

National carriers you will meet

  • Travelers
  • The Hartford
  • AmTrust
  • Zurich
  • Chubb
  • Berkshire Hathaway
  • Liberty Mutual
  • AF Group / Accident Fund
  • Old Republic
  • Great American

TPAs that send the referrals

  • Sedgwick
  • Gallagher Bassett
  • ESIS
  • Helmsman
  • Broadspire
  • CorVel
  • TRISTAR
  • CCMSI
  • Athens Administrators

One check, many claimants. Whichever of these names is on the envelope, the check covers a dozen files at once. You record it once, tick the bills it pays, and anything short is flagged with the exact gap and the original form attached, ready to rebill. How that screen works.

Payer fax numbers and billing addresses go stale faster than any page can keep up, so we publish them only where we keep them current — today that is Ohio’s nine MCOs. Your Arizona payers, their submission addresses and their quirks get set up during onboarding, from your own files.

What is genuinely for sale here today

Case files, adjusters, mileage, invoices.

Nurse case management billing works in Arizona today: the activity grid, the itemised invoice, mileage and wait time as their own lines, and aging by payer.

The activity grid

Field visit, telephonic call, wait time at the appointment, the miles there and back — logged once, with the claim number, the adjuster and the referral source attached as you type.

The itemised invoice

In the format the payer asks for, from the same entries, with the activity log behind it. No CMS-1500 unless your payer wants one — and some do.

Aging by payer

CopperPoint (privatized former state fund), the carriers and the TPAs, each with billed, paid and still-owed, and an aging list that names who is sitting on your money.

It is the same week Dana works in Ohio with different nouns: case files instead of claimants, adjusters instead of MCO coordinators, billable hours and mileage instead of W-codes. The nurse case manager page has the whole workflow.

Arizona resources

Where the rules actually live.

Ask the Industrial Commission of Arizona (ICA) for

  • the rules that govern rehabilitation billing in Arizona

We have not published a verified link set for Arizona yet, and we would rather send you nowhere than somewhere out of date. If you have the current documents, send them over — admin@onservice.us.

How we keep this page honest

Every fact above is transcribed from the Industrial Commission of Arizona (ICA) or the statute named, dated July 2026, and reviewed when the agency republishes. Where we have not verified something we say so rather than filling the gap.

Found something out of date? Tell us and we will fix it the same week: 1-877-843-1717 or admin@onservice.us.

What we have not confirmed, and will not claim. We have not confirmed the name of the Industrial Commission’s current provider portal, so we do not name one. Ask the ICA rather than trusting a vendor page about their own systems.
Arizona · what is real today

See an Arizona case-management caseload run itself.

Fifteen minutes, a case-management caseload on screen, and an honest answer about what Arizona voc rehab would need. Or join the Arizona voc-rehab list and we will write to you when there is something real to show.

There is a phone number and a person answers it: 1-877-843-1717.

States that work like Arizona

All 50 states and the District of Columbia →

Questions, answered.

Can I bill vocational rehabilitation to an Arizona carrier?

Vocational services here run through an Industrial Commission Special Fund program rather than a private billing market. Nurse case management is what bills weekly, and it is what this page is about.

What portal does the ICA use?

We have not confirmed the current name and will not guess at it. Ask the Industrial Commission of Arizona.

Does the software handle long-distance field work?

Mileage, travel time and wait time are separate itemised lines at your own rates, entered as they happen rather than estimated later.

Is there an Arizona rate we should know?

Not one we have verified, so none is printed here.

Where does my client data live?

On your computer, in your own folders.

See your own week run itself.

Fifteen minutes, your state’s codes on screen — or start the trial and poke around on your own.

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