Built inside a working
voc-rehab practice.
Med Claims Pro did not start as a product idea. It started with one Ohio vocational rehabilitation case manager, thirty injured workers, and four to eight hours a day of retyping the same activity into a daily Excel log, a weekly Word tracking log, a CMS-1500 and a receivables spreadsheet. We built the software against her real week, and it now runs it.
Nobody ever built software for this job.
Not because the job is small — a voc-rehab case manager can bill $150,000 a year single-handed — but because the people who do it are spread thin across fifty different statutes. Ohio bills W-codes to an MCO by fax. Minnesota QRCs invoice carriers by the hour. Washington counts MARFS units against a referral cap. Building for that means building six things, so the software industry built none of them.
So the work got done in Excel and Word, by hand, at 5:30 in the morning and again at nine at night. That is not a discipline problem and it was never a sign that anyone was doing it wrong. Those workbooks are usually fifteen years old and completely accurate. What is wrong is that the same six minutes has to be typed into four of them.
We started from her files
Real daily logs, real Word tracking logs, real CMS-1500s, a real Bill Tracker workbook. The formats in the software are hers, reproduced property by property, not our idea of what they should look like.
Then we made it a product
Codes, rates, forms, folder rules and payers are data, not code — which is what turns one practice’s tool into something a QRC in Minnesota can use without us rewriting it.
And we keep it current
Fee schedules move on their own cadence — Ohio BWC every October, Washington L&I in July, Minnesota indexed annually. Rate updates ship as data. Historical work keeps its historical rate, the way an audit expects.
One practice. One person. This much paperwork.
billable activities a day, in six-minute units — each with a code, a rate, a claim number and a note.
the number of times each one was typed — daily log, weekly Word log, CMS-1500, receivables — before the software.
billed a year, single-handed, on a caseload of thirty injured workers a week.
Four things we owe you, in writing.
Your data never leaves your computer
Every claim, note and document lives in a database on your machine. Our server holds your license and nothing else — we could not read your case files if we wanted to.
You’re never locked in
Your records are ordinary Excel, Word and PDF files in your own folders — always yours to open and export, with or without us.
Sixty days, and the promise is bounded
If Med Claims Pro has not earned its place in your week, we refund every cent and export your data in your formats. You judge that, not us, and you do not have to prove a number. A stated obligation with a date on it, not “satisfaction guaranteed”.
No contracts. Cancel and it goes read-only
Not dark, not deleted, not held hostage. You keep viewing and exporting everything you ever entered. We would rather you leave and stay able to answer an audit than the reverse.
Prices are public and on the pricing page — Forms $49 a month for clients, the daily log and claim forms, or Professional $299 for the whole week, with 20% off when billed annually. A firm plan for more than one specialist is priced on a call. Setup, which configures the software to your templates, folders, payers and state codes, is included in every plan.
We build for two jobs: workers’-comp voc rehab, and workers’-comp nurse case management.
VRC · VRCM · QRC · rehabilitation supplier · rehabilitation practitioner · court-certified counselor · field or telephonic nurse case manager. If you bill a comp payer for your time, this was built around your week. Saying no to everything else is what makes that yes mean anything.
We also do not claim things we have not built. Direct e-billing to mandate states is on the roadmap and is labeled roadmap everywhere on this site. We have one customer, she is anonymized at her request, and until there are more we are not going to write “trusted by Ohio VRCMs” on a page. This profession is a few thousand people who all know each other; a claim that does not survive a phone call is not worth making.
A real company, and a phone number that answers.
Med Claims Pro is made and supported by OnService, Inc., an Ohio company. When you call you reach the people who build and maintain the software — not a ticket queue and not an offshore first line.
No card. No contract. Your data stays on your computer.
Questions, answered.
Is OnService the same thing as Med Claims Pro?
OnService, Inc. is the Ohio company; Med Claims Pro is the software it makes and supports. One product, sold by subscription, with the state setups and onboarding configuration described on the pricing page.
Do you build custom software?
No — not any more. Med Claims Pro is a product with plans and prices. What used to be custom work is now onboarding: during your first week we configure your Word and Excel templates, your folder tree and naming, your payers and your state’s codes. That is included in every plan, and it is why the software fits your practice on day one.
How many customers do you have?
One, at the time of writing, and she is anonymized at her request — a solo vocational rehab case manager in Ohio whose real files the software was built against. We will say so plainly until there are more. The case study has her measured numbers.
Where are you based?
Ohio. The software installs and runs on your own Windows computer, wherever you are; we support it by phone and remotely.
What happens to my data if OnService disappears?
The software runs locally, so it keeps running. Your records are ordinary Excel, Word and PDF files in your own folders plus a local database, all exportable at any time. Nothing about your ability to answer an audit depends on us being here.