Sales, support, and the people who write the software are the same small company in Ohio. You are not going to be routed anywhere.
The fastest route for anything, and the right one if you are mid-bill and stuck. We answer during business hours, Eastern time. Outside them, leave a message and say whether it is urgent — a bill going out on a filing deadline counts.
Best for anything with an attachment: a template you want matched, a screenshot of a remittance that does not add up, a question about a state we have not written a guide for yet. Please do not attach anything with a claimant’s name or claim number on it.
If the question is really “would this work for my caseload”, that is a demo, not an email thread. We load your state’s codes before the call and walk one week from the first activity to the check that pays it.
Three fields. It reaches the same place the email address does, and a person — not a queue — answers it.
If your question is “does this work in my state”, the state pages answer it for all fifty and the District of Columbia, and the billing guides go deeper on the six with the largest private voc-rehab markets. If it is “what does it cost”, the prices are public.
The same people answer both. There is no sales team to be handed to and no discovery process to sit through — the product is a product, the prices are on the site, and fifteen minutes means fifteen minutes.
The phone: 1-877-843-1717. If a filing deadline is involved, say so when you leave a message — that moves you up the list.
Not directly. Your claims, notes and documents live on your computer, not on our servers, which is the whole architecture. A screenshot or a short screen share where you drive is how we diagnose things.
Yes, within reason. If you are in the middle of a state we have written a guide for and something is not adding up, call. We would rather be useful than qualified out.